Shipping & returns

Ordering underwear you've never tried is a leap. Here's exactly what happens after you click, and exactly what to do if it isn't right.

Shipping

Free on orders over $60. Below that, shipping is a flat $4.95.

Your order ships from California. We're a French brand, but we hold US stock in a California warehouse — so nothing crosses a border on its way to you. No customs, no import duties, no three-week wait.

Orders leave our California warehouse within 48 hours on business days. After that, delivery takes:

• West Coast — 2 to 3 business days
• Mountain and Midwest — 3 to 5 business days
• East Coast and South — 5 to 7 business days

You'll get a tracking link by email as soon as your parcel is on its way. If it hasn't arrived within 10 business days of that email, write to us and we'll chase it.

We don't ship on weekends or US public holidays.

We ship within the United States only.

In Europe? Louloucup started in France, and our French store ships across Europe — same products, same certifications. The site is in French: louloucup.com

Returns

Unworn pairs — 30 days.
If the hygiene liner is still in place and the pair hasn't been worn or washed, you can return it within 30 days of delivery for a full refund to your original payment method.

Worn pairs — we can't take them back.
Period underwear absorbs blood and sits against your skin. Once worn, a pair can't return to stock and can't go to anyone else, so we don't accept it back. This is standard across the category, and we'd rather tell you here than at the moment you ask.

What we do instead: if you're unsure what to order, email us before you buy. Your flow, your usual underwear size, and what you normally wear on your heaviest day is all we need. We'll tell you what to get — including when the answer is that you need less than you think.

Faulty or damaged.
Email hello@louloucup.com with your order number and a photo. We'll replace it or refund it, whichever you prefer.

Not happy, for any other reason?
Write to us anyway. The rules above are the rules, but they're not the whole story — we're a small team and we'd rather hear from a customer who's disappointed than lose her without ever knowing why. Email hello@louloucup.com, tell us what happened, and we'll do what we can.

How to start a return

1. Email hello@louloucup.com with your order number and which pairs you're returning.
2. We'll send you a return label and the address.
3. Once it reaches us, your refund is processed within 8 business days. Your bank may take a few days more to show it in your account.

Exchanging is free. Refunding isn't.

If you're swapping for a different size or style, we cover the return shipping. Tell us what you want instead and we'll send you a prepaid label.

If you'd rather have your money back, we deduct a flat $5 from the refund to cover the return shipping.

We'd rather find you the right pair than take your money back, so the free option is the one we mean.