Refund policy

Returns & Refunds

We want you to love your Louloucup. If something isn't right, we're here to help.

30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to request a return or exchange.

Return Conditions

For hygiene reasons, period underwear can only be returned if it is unworn, unwashed, and returned with its original tags and packaging intact. Items that have been worn or washed cannot be accepted.

If your item arrives faulty, damaged, or you received the wrong product, we will make it right at no cost to you — including return shipping and a full refund or replacement.

How to Start a Return

Email us at hello@louloucup.com with your order number and the reason for your return. We'll send you instructions and a return address.

Refunds

Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Return Shipping

Unless the item was faulty or sent in error, return shipping costs are the customer's responsibility. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.

Exchanges

Need a different size or style? Email hello@louloucup.com and we'll help you exchange your item (subject to the same condition requirements above).

Questions? We're always happy to help at hello@louloucup.com . Loulou takes care of you. 🩷