Terms and Conditions of Sale
KLEA SAS, a company with capital of 5,000 euros, registered at the RCS under number 828 715 854, with its head office at 9 rue des flots bleus, 13007 Marseille
Article 1 - Purpose
These terms and conditions govern sales by KLEA, whose business is the sale of feminine hygiene products.
Article 2 - Price
Our product prices are listed in euros including all taxes unless otherwise stated, and do not include handling and shipping fees.
If you order from a country outside mainland France, you are considered the importer of the product(s) in question. Customs duties or other local taxes, import duties, or state taxes may apply. These duties and charges are not the responsibility of KLEA SAS. You are solely responsible for these costs, including any declarations and payments to the relevant authorities and agencies in your country. We recommend checking with your local authorities for further information.
All orders, regardless of origin, are payable in euros.
KLEA SAS reserves the right to change its prices at any time, but products will be billed at the rate in effect at the time the order is confirmed and subject to availability.
Products remain the property of KLEA SAS until full payment is received.
As soon as you physically take possession of the products ordered, the risk of loss or damage is automatically transferred to you.
Article 3 - Orders
Orders are placed online through our website www.louloucup.com
Contractual information is presented in French and will be confirmed at the latest when you validate your order.
KLEA SAS reserves the right not to process a payment and not to confirm an order for any reason, particularly in the event of supply issues or problems with the order received.
Article 4 - Order Confirmation
Any order placed on the website www.louloucup.com constitutes your full and unconditional acceptance of these general terms and conditions of sale, without exception or reservation.
All the provided data and the recorded confirmation will serve as proof of the transaction.
You acknowledge that you are fully aware of this.
Order confirmation will serve as signature and acceptance of the transaction.
A summary of your order information and these Terms and Conditions will be sent to you via the email address you provided for order confirmation.
Article 5 – Payment
Placing your order means you agree to pay the indicated price.
Your purchases are paid for by credit card through Shopify’s secure system.
Article 6 - Withdrawal
Due to the intimate nature of this product, returns are not accepted. If you have an issue, you can contact our team directly at hello@louloucup.com and we’ll do our best to help.
Article 7 - Availability
Our products are available as long as they are visible on our website www.louloucup.com and while supplies last.
If a product becomes unavailable after you place your order, we’ll notify you by email. Your order will be automatically canceled and no payment will be charged.
Article 8 - Shipping
Products are delivered to the shipping address provided during the order process, within the timeframe indicated on the order confirmation page.
If your order is delayed, you’ll receive an email letting you know about any potential impact on your estimated delivery date.
In accordance with legal provisions, in case of a delivery delay, you have the option to cancel your order under the conditions and terms set out in Article L 138-2 of the Consumer Code. If, in the meantime, you receive the product, we will refund you and cover shipping costs as specified in Article L 138-3 of the Consumer Code.
If delivery is made by a carrier, KLEA SAS cannot be held responsible for delivery delays caused solely by the customer’s unavailability after several proposed appointments.
Article 9 - Warranty
All our products come with the legal warranty of conformity and warranty against hidden defects, as provided by articles 1641 and following of the Civil Code. If a product you purchased is non-compliant, it can be exchanged or refunded.
All claims must be made by email within 30 days of delivery.
The provisions of this Article do not prevent you from exercising your right of withdrawal as set out in Article 6.
Article 10 - Liability
The products offered comply with current French regulations. KLEA SAS cannot be held liable in the event of non-compliance with the laws of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you plan to order.
Additionally, KLEA cannot be held liable for any damages resulting from misuse of the purchased product.
Finally, KLEA cannot be held responsible for any inconveniences or damages inherent to the use of the Internet, such as service interruptions, external intrusions, or the presence of computer viruses.
Article 11 - Applicable law in case of disputes
The language of this contract is French. These terms and conditions are subject to French law. In the event of a dispute, only French courts will have jurisdiction.
Article 12 - Intellectual Property
All elements of the website www.louloucup.com are and remain the intellectual and exclusive property of KLEA. No one is authorized to reproduce, exploit, redistribute, or use any part of the site, whether software, visual, or audio, in any way, even partially. Any simple or hypertext link is strictly prohibited without the express written consent of KLEA SAS.
Article 13 - Personal Data
KLEA reserves the right to collect personal and identifying information about you. This information is needed to process your order and to improve the services and information we provide you.
They may also be shared with companies involved in these relationships, such as those handling service and order fulfillment, management, processing, and payment.
This information and data are also stored for security purposes, to comply with legal and regulatory requirements.
In accordance with the law of January 6, 1978, you have the right to access, correct, and object to your personal data directly on the website.
